Effective Date: September 19, 2026
This official Shipping Policy applies to all orders placed through the e-commerce platform of Office-Ags d.o.o. za proizvodnju i trgovinu, available at www.office-ags.com. It outlines transparent, consistent rules covering order processing timelines, shipping coverage regions, delivery rates, tracking mechanisms, delivery liability and related terms for every purchase of our desktop storage, document organizer, cord management, pen holder and other workspace organization products. All customers are advised to review this policy thoroughly before completing checkout, to stay fully informed of the full shipping arrangements for their orders and enjoy a smooth, hassle-free shopping experience with us.
1. Order Processing Timeline
Once you successfully submit your order and complete the corresponding payment confirmation, our in-house fulfillment team will start processing your order within 1 business day. We operate order processing services from Monday to Friday, 9:00 to 17:00 local Croatian time, excluding all official public holidays observed in the Republic of Croatia. All ordered items will undergo a strict double-check procedure: our staff will verify the product quality, match the exact specifications and quantities as listed in your order, and pack your items with shock-absorbent protective packaging materials to avoid possible transit damage, before your order is handed over to our partnered courier service. You will receive an automated order confirmation email at the email address you provided during checkout immediately after your payment goes through, and a follow-up shipment notification email once your package is officially dispatched from our Zagreb-based local warehouse.
2. Shipping Coverage and Delivery Time
We support delivery services covering all regions within the Republic of Croatia, as well as all member states of the European Economic Area (EEA). The standard estimated delivery time varies based on your shipping location:
- For orders delivered within Zagreb and other domestic Croatian cities: 1 to 3 business days after the order shipment date.
- For orders delivered to other EEA countries: 3 to 7 business days after the order shipment date.
For customers who need to receive their items in a shorter time frame, we also offer an express shipping option at checkout. Express shipping orders placed before 12:00 noon on a business day will be dispatched the same day, with a guaranteed 1 to 2 business day delivery window for domestic Croatian addresses, and 2 to 4 business days for EEA cross-border addresses.
3. Shipping Fee Rules
All orders with a total value exceeding 40 Euros qualify for free standard shipping, applicable to all delivery addresses within Croatia. For standard shipping orders below the 40 Euro threshold, a flat rate shipping fee of 3.99 Euros will be added to your order total automatically at checkout. For EEA cross-border standard shipping orders, a flat rate shipping fee of 6.99 Euros applies to all orders under 75 Euros, while cross-border orders with a total value over 75 Euros are eligible for free standard shipping. The express shipping service has a fixed additional fee of 7.99 Euros for all domestic Croatian orders, and 12.99 Euros for all EEA cross-border orders, no matter the total value of your order. All applicable shipping fees are clearly displayed on the checkout page before you confirm your payment, with no hidden extra charges added afterwards.
4. Package Tracking and Delivery Terms
As soon as your order is dispatched, you will receive a shipment notification email that includes your unique order tracking number, along with a direct link that you can click to view real-time, updated status of your package directly on our partnered courier’s official website. We recommend that you monitor the delivery progress using the provided tracking link, and arrange for someone to be available at your designated shipping address during the estimated delivery window to receive the package. Our courier will make up to 3 delivery attempts for your order. If all 3 attempts are missed without prior notice to reschedule, and the package is returned to our warehouse, the customer will be responsible for covering the cost of a second re-delivery. We will never leave high-value office supply packages unattended at your doorstep without your explicit prior permission.
5. Delivery Issues and Liability
In the very rare case that your package is confirmed lost or severely damaged during the transit process, please contact our customer support team within 48 hours after the scheduled delivery date. We will ask you to provide the corresponding photos of the damaged outer packaging and broken items, then launch a formal investigation with the courier partner. Once the loss or damage is officially verified, we can offer you two options: a free full re-dispatch of the identical products you ordered, or a full refund of the order amount, fully covering your loss. We will not hold customers responsible for any product damage or total loss that occurs during the transit period before the package is signed off by you.
6. Contact Information
If you have any questions about this Shipping Policy, need to reschedule a delivery, or report an unexpected shipping related issue, you can reach us through the following channels at any time:
Office-Ags d.o.o. za proizvodnju i trgovinu
Address: Novomarofska ulica 47, 10110 Zagreb, Croatia
Email: [email protected]
Telephone: +385 1 655 1293