Effective Date: September 19, 2026
Welcome to the official terms of service for the e-commerce platform operated by Office-Ags d.o.o. za proizvodnju i trgovinu, accessible via the website www.office-ags.com. This legal agreement outlines the binding terms and conditions that govern your access to our platform, all activities you conduct on our site, and every transaction you complete to purchase our full catalog of desktop organization products including pen holders, cord management tools, document organizers and other workspace tidying solutions. By browsing, accessing, creating a user account, or submitting an order on our website, you confirm that you have read, understood, and agreed to be fully bound by every provision laid out in this Terms of Service document. If you do not agree to all the terms outlined below, you may not access or use our website services in any capacity. This agreement is designed to uphold fair, transparent interactions between Office-Ags d.o.o. za proizvodnju i trgovinu and every user of our platform, aligned with all applicable Croatian commercial laws and European Union digital service regulations.
1. Platform Overview and Eligibility to Use
The website www.office-ags.com is an official e-commerce platform wholly owned and operated by Office-Ags d.o.o. za proizvodnju i trgovinu, with its registered physical address at Novomarofska ulica 47, 10110 Zagreb, Croatia, contact email [email protected], and contact telephone number +385 1 655 1293. Our platform is created to sell practical, user-tested desktop and home organization products built for remote workers, students, hobbyists, and any individual seeking to create a calmer, more distraction-free tidy workspace.
To be eligible to use our platform services, you must be at least 18 years of age, or have reached the legal age of majority in your country of residence, and hold the full legal capacity to enter into a binding purchase contract under applicable local laws. If you are accessing our platform on behalf of a business entity, you confirm that you hold full legal authority to bind that business organization to the terms of this agreement. You further agree that all information you submit to our website at any point, including during account creation and order checkout, is true, accurate, complete, and up to date. We reserve the full right to refuse service, terminate user accounts, or cancel orders at our sole discretion if we determine that a user does not meet this eligibility requirement, or has submitted false or misleading information to our platform.
2. Intellectual Property Rights
All content published on the www.office-ags.com website, including but not limited to all original product photographs, product design schematics, website interface layouts, brand logos, text descriptions, graphic illustrations, video demonstration content, website source code, and the complete compilation of all product catalog arrangements, is the exclusive intellectual property of Office-Ags d.o.o. za proizvodnju i trgovinu, and is protected by applicable Croatian copyright law, European Union intellectual property regulations, and global international copyright treaty provisions.
You may not reproduce, duplicate, copy, modify, redistribute, resell, or exploit any portion of our website content for any commercial or non-commercial purpose without our explicit prior written approval. You are granted a limited, non-exclusive, non-transferable personal license to access and display the website content for your own personal, non-commercial use solely for the purpose of browsing and purchasing our products. The trademark “Office-Ags” and all related brand marks, service marks, and trade names appearing on our platform, are our exclusive registered and unregistered trademarks, and no use of these marks is permitted without our formal written consent. Nothing in this Terms of Service agreement shall be interpreted as granting you any license or ownership right over our intellectual property assets.
3. User Account Responsibilities
When you choose to create a user account on our website, you will be required to set a unique, secure password, and provide valid, up-to-date contact information including your full legal name, active email address, and accurate contact phone number. You are fully and solely responsible for maintaining the confidentiality of your account login credentials, and for all activities, actions, and transactions that occur under your user account, whether those actions are authorized by you or not.
You agree to notify us immediately via our official contact channels if you become aware of any unauthorized access to your account, or any security breach that compromises your account login details. Office-Ags d.o.o. za proizvodnju i trgovinu will not be held liable for any loss or damage arising from your failure to safeguard your account information properly. You may not use another individual or entity’s user account without explicit permission from the account holder, and you may not create fraudulent user accounts, or create accounts using false identity information. We reserve the right to permanently terminate any user account at our reasonable discretion if we detect account activity that violates this Terms of Service agreement, applicable laws, or poses a security risk to our platform or other users.
4. Product Information and Pricing Accuracy
We make every reasonable effort to display the colors, features, specifications, and images of our products as accurately as possible on our website. However, due to the technical limitations of different user device screens, we cannot guarantee that the color and detail display of any product on your device will be 100% identical to the physical product you receive. All product descriptions published on our website are for general reference only, and do not constitute binding professional specifications that override standard product usage guidance.
All prices displayed on the www.office-ags.com website are quoted in Euro currency, and all listed prices are exclusive of any applicable local value added tax, import duties, or customs fees that may apply to cross-border orders delivered outside of Croatia, unless explicitly stated otherwise. We take all reasonable steps to ensure all pricing information on our platform is accurate, but occasional human or technical errors may occur, leading to a situation where the price listed for a product is incorrectly displayed at an unreasonably low value. If we identify that the price of a product in your confirmed order is materially incorrect, we will contact you as soon as possible to inform you of this pricing error, and offer you the option to re-confirm your order at the correct accurate product price, or cancel your order for a full immediate refund. We are not obligated to fulfill any orders placed under an incorrectly advertised erroneous product price. We reserve the right to modify or update the pricing of any of our products at any time without prior notice, though any price changes will not affect orders that have already been confirmed and paid for before the price adjustment takes effect.
5. Order Acceptance and Payment Terms
When you submit an order on our website and successfully complete the payment process, you will first receive an automated email that acknowledges receipt of your order. This automated receipt does not constitute our formal acceptance of your order. Office-Ags d.o.o. za proizvodnju i trgovinu retains the full right to accept or decline your order for any legitimate reason, including but not limited to limitations on available product inventory, errors in product or pricing information, or identification of high-risk fraudulent transaction patterns. Our formal contractual acceptance of your order is only confirmed when we dispatch your ordered products from our Zagreb warehouse and send you the official shipment notification email.
All payments for products purchased on our platform must be completed via the approved payment methods displayed on our checkout page. We use PCI-DSS certified third-party payment processors to handle all payment transactions, and we do not store full sensitive credit card, debit card, or bank account details on our own internal servers. You confirm that you hold the full legal authority to use the selected payment method to complete your order, and all payment information you provide is valid and accurate. All outstanding order payments must be fully cleared before we begin the order fulfillment and shipping process for your purchase.
6. Prohibited Uses of the Platform
You agree that you will not use the www.office-ags.com website for any purpose that violates applicable local, national, or international laws and regulations, or that violates the restrictions laid out in this Terms of Service agreement. Prohibited activities include, but are not limited to:
- Using our platform to distribute any malicious software, viruses, or harmful code that may interfere with the normal operation of our website, servers, or related digital infrastructure.
- Engaging in unauthorized data scraping, data mining, crawling, or automated collection of website user information, product listings, or platform data without our explicit written consent.
- Impersonating any person, entity, or falsely stating or otherwise misrepresenting your affiliation with any person or organization to gain unauthorized access to platform privileges.
- Carrying out any activity that disrupts, overburdens, or causes unreasonable damage to our website infrastructure, including launching distributed denial of service attacks, or submitting excessive volume repetitive automated requests to our servers.
- Reselling our purchased products in an unauthorized commercial manner under false branding, or misusing our brand identity to mislead third parties into believing you are an official authorized reseller of Office-Ags products without our prior written agreement.
- Posting or transmitting any unlawful, defamatory, obscene, offensive, or harassing content through any public comment, review, or contact form feature on our website.
We reserve the right to immediately suspend or restrict your access to our platform, and take all necessary legal actions to pursue compensation for any losses we incur, if you are found to have engaged in any of these prohibited use activities.
7. Return, Refund and Shipping Terms Reference
All return, refund, and product shipment related terms for orders completed on our platform are governed by our independently published Refund and Returns Policy, and Shipping Policy, which are formally incorporated by reference into this Terms of Service agreement. As explicitly stated in our Refund and Returns Policy, pure refund-only requests that are not accompanied by the return of the corresponding physical purchased product to our designated warehouse will not be approved under nearly all circumstances, with only the single exception of confirmed full package loss during the delivery process verified by our partnered courier.
All orders with a total value meeting our published free shipping threshold will qualify for free standard delivery, and all customers will receive a valid tracking number for their dispatched package to monitor the real-time status of their shipment. We are committed to ensuring all customers receive their ordered quality organization products in good condition, and all post-order disputes will be resolved in line with the clearly laid out rules in those two dedicated policies, accessible via the dedicated policy links in the footer of our website.
8. User-Generated Content and Product Reviews
Our website may allow registered users to submit product reviews, feedback, comments, and other forms of user-generated content on public pages of the platform. By submitting any user-generated content to our website, you grant Office-Ags d.o.o. za proizvodnju i trgovinu a perpetual, irrevocable, worldwide, royalty-free, and fully sublicensable license to use, modify, reproduce, distribute, display, and publish that submitted content across all our marketing channels, including our product pages, social media accounts, and promotional materials, for the purpose of showcasing real user experiences with our products.
You confirm that any user-generated content you submit to our website does not violate any third-party intellectual property rights, privacy rights, or contain unlawful, defamatory, or inappropriate material. We reserve the full right to pre-moderate, edit, or remove any user-generated content published on our platform at our sole discretion, if we determine the content violates our content guidelines or applicable regulations. You may not post fake, misleading, paid-for fake product reviews to manipulate other users’ purchasing decisions, and any user found submitting fraudulent reviews will have their account permanently restricted.
9. Limitation of Liability
Office-Ags d.o.o. za proizvodnju i trgovinu shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products, including but not limited to lost profits, lost data, or business interruption losses, regardless of the legal theory the claim is based on, even if we have been advised of the possibility of such damages in advance. Our total aggregate maximum liability to you for any and all claims arising from your use of our platform or any purchased product will never exceed the total actual order amount you paid to us for the specific product or service that gives rise to the claim.
Nothing in this clause shall operate to exclude or restrict our liability for death or personal injury caused by our proven negligence, or for any other type of liability that cannot be lawfully excluded or restricted under applicable mandatory Croatian and European Union consumer protection laws.
10. Modifications to Terms of Service
We reserve the right to update, amend, or modify the terms of this agreement at any time at our reasonable discretion, to reflect changes in our business operations, new platform feature launches, or updates to comply with new applicable legal and regulatory requirements. When material changes are made to this Terms of Service document, we will update the effective date listed at the top of this page, and post a prominent notification banner on the homepage of www.office-ags.com to inform all users of the upcoming changes, at least 10 calendar days before the revised terms go into effect. Your continued access to our website and submission of new orders after the effective date of the revised Terms of Service will constitute your full acceptance of the updated amended terms.
11. Governing Law and Dispute Resolution
This Terms of Service agreement shall be governed by and construed in full accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to this agreement, your use of our website, or any product purchase transaction completed on our platform, shall first be resolved through good faith friendly negotiation between both parties. If the dispute cannot be resolved amicably within 30 calendar days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in the city of Zagreb, Croatia. As a consumer located in the European Economic Area, you will also be entitled to use any applicable alternative dispute resolution platform that you are eligible to access under your local national consumer protection regulations, to submit your dispute without going through formal court proceedings.
12. Severability and Full Agreement
If any provision of this Terms of Service agreement is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions of the agreement shall remain in full force and effect, and the invalid unenforceable provision will be revised to the maximum extent permitted by law to reflect the original intended commercial purpose of the original clause. This document, along with our referenced Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitutes the full entire agreement between you and Office-Ags d.o.o. za proizvodnju i trgovinu, and supersedes all prior oral or written understandings, communications, and agreements related to your use of our e-commerce platform. No modification to this agreement shall be considered valid unless it is published by us on our official website, or confirmed in a formal written document signed by an authorized legal representative of Office-Ags d.o.o. za proizvodnju i trgovinu.
13. Contact Information
If you have any questions, concerns, or inquiries related to any clause in this Terms of Service agreement, you may contact our team through the following official channels:
Office-Ags d.o.o. za proizvodnju i trgovinu
Registered Address: Novomarofska ulica 47, 10110 Zagreb, Croatia
Official Email: [email protected]
Contact Telephone: +385 1 655 1293